Salary range: $1,711,060 – $2,301,186 per annum and any allowance (s) attached to the post
STRATEGIC OBJECTIVES OF THE BRANCH:
To manage and drive systems for revenue generation, commercial services, and compliance to enhance the commercial viability of the Local Authority. This involves overseeing the collection of property taxes and various fees such as rentals and applications, the issuing of permits and licenses, developing commercial strategies, identifying new streams of income and engaging in business development initiatives and partnerships with private sector and governmental organizations to foster local economic development.
JOB PURPOSE
Reporting to the Senior Collection and Compliance Officer, the In House Clerk is responsible for clerical support functions supporting work in the Collection and Compliance function, including providing crucial support to the Collection and Compliance team by utilizing the Property Tax Database System to generate payment information on property owners, preparing summonses, reminders, and court-related matters and responding to queries from property owners who make contact.
KEY OUTPUTS
• Financial statements created;
• Delinquency /Credit reports developed and submitted;
• Delinquent clients contacted and letters issued;
• Collection policies and procedures observed;
• Payment collection goals and targets met;
• Reports produced (monthly, quarterly, annually etc)
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
• Four C.X.C./G.C.E. O Level passes including Mathematics and English Language.
• One (1) year experience in the public or private sector
• An equivalent combination of education and experience
- An equivalent combination of education and experience
KEY RESPONSIBILITY AREAS
• Utilize the Property Tax Database System and other systems to generate relevant information on property owners, business owners etc. .
• Assisting in conducting research in respect of arrears.
• Assist Collection and Compliance team in tracking and locating delinquent property owners, business owner etc.
• Preparing Property Tax and other Reminders for distribution to delinquent property tax owners/occupiers/ businesses in accordance with established standards and regulations.
• Preparing Summonses for delinquent property tax owners/occupiers/ businesses in accordance with
established standards and regulations.
• Preparing and updating Court book/sheet in accordance with established standards and
regulations.
• Making arrangements with property tax owners/occupiers/ businesses for the payment of balances and
conducting follow-ups thereof.
• Preparing weekly and monthly reports on property tax collections, court orders, and arrears.
• Assist taxpayers in making Property Tax Agreements for outstanding taxes
• Answer incoming calls and provide information as requested.
• Providing information in respect of queries from clients.
• Collaborate with the Mobile team by generating notices, reminders, flyers, and offering Customer
Service on designated days if necessary.
• Assisting at Property Tax Out-Stations if necessary
• Adjusting property tax accounts as appropriate
• Calculating property taxes for Strata Complexes.
• Filing correspondence on the appropriate files.
Other Responsibilities
• Performs all other related duties and functions as may be required from time to time.
PERFORMANCE STANDARDS
• Timely generation of reports and documents.
• Accurate preparation of summonses, reminders, and compliance reports.
• Effective resolution of taxpayer queries through provision of accurate advice and honoring
commitments.
• Maintenance of organized records in keeping with established standards
• Adherence to established procedures and regulations.
• Confidentiality, integrity and professionalism displayed in the delivery of duties and interaction with
staff.
AUTHORITY
• Access and generate reports from property tax database and other databases
REQUIRED COMPETENCIES
• Excellent interpersonal and team management skills;
• Excellent communication skills;
• Strong analytical and problem-solving skills;
• Strong leadership skills;
• Strong customer relations skills;
• Excellent planning and organizing skills;
• Excellent judgment and decision making skills;
• Ability to influence and motivate others;
• Proficiency in the use of relevant computer applications and software.
Technical
• Expert knowledge of the operations of the machinery of local authorities;
• Knowledge of accounting and the calculation of interest;
• Sound knowledge of the best practices and key pieces of legislation underpinning local authorities (eg,
Local Governance Act, Local Government Unified Service and Employment Act, Parochial Revenue Fund Act);
• Strategic and corporate planning skills;
• The ability to develop organizational best practices/operational guidelines/rules
• Sound knowledge of Government Administration , Financial Accounting and Public Procurement
Policies and Guidelines;
• Strong appreciation for organizational change and change management skills
• Good project management skills (from inception to implementation and assessment);
• Well-developed skills in stakeholder engagement;
• Adequate knowledge of the prevailing social, economic, political and environmental issues;
• Excellent human relations, problem solving, research, and policy analysis formulation skills.